Customer Service Policy
At Iris & Vale New York we want shopping with us to be easy. If you have a question about an order, delivery, sizing or a return, our customer service team is happy to help.
How to contact us
Email: info@irisvalenewyork.com
Phone: +31 6 51807415
Contact form: Contact Us
Customer service availability
Our customer service is available from Monday to Friday between 9:00 AM and 5:00 PM (ET) and on weekends from 11:00 AM to 4:00 PM (ET).
We aim to respond to your inquiries within 24 hours.
What we can help with
- Questions about your order, delivery time or tracking. Please include your order number.
- Returns and refunds within 14 days of delivery. The customer pays the cost of return shipping. See our Return & Refund Policy.
- Damaged, defective or incorrect items. Contact us within 14 days of delivery with your order number and a photo of the issue, and we will arrange a replacement or a refund.
- Sizing and product questions.
More information
Shipping Policy | Return & Refund Policy | Payment Policy | Privacy Policy | Terms of Service | FAQ
Contact Information
Store name: Iris & Vale New York
Company name: Amsterdamseluxe
Company Address: Zuidgrensweg 11a, Haaksbergen, Overijssel, 7481SE, Netherlands
Company nr. (KvK): 96813229
Phone: +31 6 51807415
Email: info@irisvalenewyork.com
Monday to Friday | 9:00 AM – 5:00 PM (ET)
Weekends | 11:00 AM – 4:00 PM (ET)
We aim to respond to your inquiries within 24 hours.