We process all orders within 1–2 business days (Monday to Friday), excluding weekends and federal holidays. Once dispatched, delivery takes 3–10 business days, so your order arrives in 4–12 business days in total. The order cut-off time is 6:00 PM (ET).
Yes. Delivery is free on all orders within the United States.
We currently ship to addresses in the United States only.
Once your order is dispatched, you’ll receive a confirmation email with a tracking link. If you haven’t received it, email us at info@irisvalenewyork.com with your order number and we’ll reply within 24 hours.
You can return any item within 14 days of delivery. Items must be unworn and in their original condition. For full details, see our Return & Refund Policy.
Email info@irisvalenewyork.com with your order number and the item(s) you’d like to return. We’ll reply within 24 hours with the return instructions.
Yes. You may return any unworn item in its original condition within 14 days of delivery. Please email us within that period and return the item(s) as instructed. The customer pays the cost of return shipping. See our Return & Refund Policy for details.
Once we’ve received and approved your return, we refund you within 10 business days to your original payment method.
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and PayPal. All payments are processed securely through our encrypted checkout.
Email us as soon as possible at info@irisvalenewyork.com with your order number. If your order hasn’t been dispatched yet, we’ll do our best to change or cancel it. Once dispatched, you can return it within 14 days of delivery.
Yes. Payments are processed through Shopify’s secure, encrypted checkout. We never see or store your full card details.
Check the size information on each product page and compare it with your own measurements. If you’re between two sizes or unsure, email us at info@irisvalenewyork.com and we’ll help you choose. If the fit isn’t right, you can return the item within 14 days of delivery.
We aim to show our products as accurately as possible, but colors may look slightly different depending on your screen settings and lighting.
Sold-out items are marked as “Sold out” on the product page. Email us at info@irisvalenewyork.com and we’ll let you know if the item is coming back.
Contact us within 14 days of delivery with your order number and a photo of the issue. We’ll arrange a replacement or a refund, and we aim to respond within 24 hours.
Email us at info@irisvalenewyork.com with your order number, and a photo if the parcel or item is damaged. We’ll investigate and arrange a replacement or a refund.
Email us at info@irisvalenewyork.com, call +31 6 51807415, or use our contact form. We aim to respond within 24 hours.
Monday to Friday: 9:00 AM–5:00 PM ET. Weekends: 11:00 AM–4:00 PM ET.
