SHIPPING POLICY
At Iris & Vale New York, we’re proud to serve customers across the United States with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favorite fashion finds.
We currently ship throughout the United States.
Delivery times may vary depending on your location within the United States.
We process all orders within 1–2 business days (Monday to Friday), excluding weekends and federal holidays.
During peak seasons or promotional events, processing times may be slightly longer. We’ll keep you informed of any delays.
Free Shipping – We offer free shipping on all orders within the United States, with no minimum purchase.
Here’s what to expect once your order is processed:
Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.
We do not ship to PO Box addresses, APO/FPO military addresses or restricted areas. Certain items may be subject to shipping restrictions depending on United States-specific regulations or carrier restrictions.
In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.
If your package is lost or damaged in transit, please contact us by email at info@irisvalenewyork.com within 14 days of delivery. We will work with the carrier to investigate the problem and find a solution as soon as possible.
We may update our shipping policy from time to time to improve our service. The latest version will always be available on this page. (Last updated: November 14, 2026)
Store name: Iris & Vale New York
Company name: Amsterdamseluxe
Company Address: Zuidgrensweg 11a, Haaksbergen, Overijssel, 7481SE, Netherlands
Company nr. (KvK): 96813229
Phone: +31 6 51807415
Email: info@irisvalenewyork.com
Monday to Friday | 9:00 AM – 5:00 PM (ET)
Weekends | 11:00 AM – 4:00 PM (ET)
We aim to respond to your inquiries within 24 hours. Contact us
